IndiGo ‘refutes’ survey calling it worse airline, says committed to punctuality

New Delhi: Budget carrier IndiGo, India’s largest airline by volume, refuted the findings of a survey by Airhelp Inc which ranked the airline at the 103rd spot citing low customer satisfaction and frequent flight disruptions. IndiGo cast doubts over the survey’s credibility, citing non-adherence to global methodology or compensation guidelines. The airline also cited a lack on clarity regarding the survey’s sample size to reject its findings.
IndiGo cited its record as a consistently ranked airline which scored high on punctuality. The budget carrier has the lowest customer complaint ratio compared to any airline of its size and scale, IndiGo added.
“As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” it added.
What is 2024 Airhelp Score
AirHelp is an online claim processing platform based in EU. The company published the 2024 AirHelp Score which ranked global airlines based on parameters such as punctuality, service quality, and compensation claims handling. Airhelp ranked IndiGo 103 among 109 airlines with a score of 4.80.