Supermarket in Japan monitors employees with AI

Live Hindi News :- A Japanese company has used AI to monitor how employees interact with customers in their supermarkets. Let's look at this in detail. By the end of 2022, the discussion of generative AI had gone viral globally. Until that time, it can be said that although AI was present among people using digital devices, it did not receive much attention. The arrival of OpenAI's 'SAT-GBT' changed this.
This generative AI bot has been liked a lot by digital users. Users can easily access text, images etc. in it. This pod will write articles, computer programming, everything. It tells stories like grandmothers. It also has the power to create the image told by us.

After Open AI, Google, Meta, Microsoft have all jumped on the bandwagon of this generative AI bot. As a result, it has now become ubiquitous in our mobile phones, computers and applications. A good example of this is Meta AI and Microsoft Co-Pilot.

'Is there something you don't know?', 'When will you talk to me in Tamil?' It has enough reach to ask fun questions to users. In this way, generic AI has joined us. In such an environment, a company named AEON, which is involved in the supermarket chain business in Japan, is using AI technology in its business. Through this, the company keeps an eye on how its employees behave towards the customers.

Mr. Smile: For this, the company is using an AI system called 'Mr. Smile' designed by a Japanese tech company called InstaVR. It is said that AEON is the first company in the world to do this. It has installed this system in its 240 stores across Japan. The company's goal is that employees will satisfy their customers with a smile on their faces.
This AI system has about 450 elements including facial expressions, tone of voice, tone of greeting customers. It is also being said that there is a game that can customize the behavior of employees.

A test run has also been conducted for this. AEON has installed the system in eight stores and monitors about 3,400 employees. As a result, customer service has improved by 1.6 times in the last three months. Based on that result, Mr. Smile has been placed in all stores.
Bringing a smile on the face should be from the heart. There have been criticisms that it should not be a product. Even if the employees of that company increase the smile meter on their face even a little, Mr. Smile AI will recognize it.